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Network inventory softwareHardware and software inventory |
Network Inventory Software - Support
If you have any questions about Network Asset Tracker or Network Asset Monitor, please feel free to contact:
| Address: |
Pacific Business Centre, MIS Utilities P.O. Box 34069 #381 ZIP: 98124-1069 Seattle, Washington (State), USA |
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| Telephone: | 1-877-MIS UTIL | |
| Sales team: | sale@misutilities.com | |
| Support team: | support@misutilities.com |
Network Asset Tracker Frequently Asked Questions
Network Asset Monitor Frequently Asked Questions
HelpDesk Frequently Asked Questions
Network Asset Tracker Frequently Asked Questions
Q: Why I can't view information about users' PCs?
A: You must have domain administrator rights to view the information on remote PCs. Or you can
try to use Custom Logon. From the "File" menu, choose "Options", then "Custom Logon".
Q: Why I can't view information from a user's PC with Windows XP SP2?
A: Use the following steps in the Group Policy editor (Gpedit.msc) to enable "Allow Remote Administration" on remote PC with XP SP2.
1. Under the Local Computer Policy heading, open the Computer Configuration folder.
2. Open the Administrative Templates folder.
3. Open the Network folder.
4. Open the Network Connections folder.
5. Open the Windows Firewall folder.
6.If the computer is in the domain, then open the Domain Profile folder; otherwise, open the Standard Profile folder.
7.Click Windows Firewall: Allow remote administration exception.
8.On the Action menu, select Properties.
9.Click Enable, and then click OK.
Q: Why I can't view information from a PC with Windows 2003?
A: In Windows XP and earlier, the WMI Windows Installer Provider is installed by default.
In Windows 2003 the WMI Windows Installer Provider is an optional component. To install this
provider, open the Control Panel Add/Remove Programs applet and click Add/Remove Windows
Components. Select the Management and Monitoring Tools check box, then click Details. Select
the WMI Windows Installer Provider check box, and click OK.
Q: Why I can't view information from a user PC with Windows 95/98?
A: You must install the WMI core. You can download it from microsoft.com
Q: I have installed WMI core on PCs with Windows 95/98, but can't view information from them.
A: The Windows Management service starts automatically on computers running Microsoft Windows NT/Microsoft Windows 2000,
but not on computers running Windows 95/98. To set up the Windows Management service to start automatically on a Windows 95/98
system, you must make the following changes to the operating system registry.
- To set up the Windows Management service to run automatically on a computer running Windows 95/98
- In the registry, navigate to the value named EnableRemoteConnect.
- Under the key HKLM\SOFTWARE\MICROSOFT\OLE, set EnableDCOM to "Y" if it is not set to "Y" already. "Y" is the default setting.
- In the registry under the key HKLM\SOFTWARE\MICROSOFT\OLE, set EnableRemoteConnect to "Y". The default setting for the EnableRemoteConnect value is "N" for Windows 95/98 systems.
- Place the following entry in the registry to enable the WMI automatic start feature:
\HKLM\SOFTWARE\Microsoft\wbem\cimom - AutostartWin9X - Set the AutostartWin9X value to either "1" or "2". The following table lists possible values for AutostartWin9X and their meanings.
- Add the file Winmgmt.exe to the computer's Startup directory. You can find this file in the \Windows\WBEM directory.
- Under the key \HKLM\SOFTWARE\Microsoft\wbem\cimom set EnableAnonConnections to "1".
| Value | Meaning | |||
| "0" |
Manual Use this setting when you do not need the service running continuously. When a local request comes in, WMI starts to service the request. If you later restart the computer, the computer will start in manual mode (WMI will not start automatically). Note that remote startup requests are only supported on Windows NT/Windows 2000. Remote startup requests are not supported by COM on Windows 95/98. |
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| "1" |
Automatic if the computer system needs to reload Use this setting if you would normally have active event consumers. If WMI has active event consumers and the system (any system that supports WMI) needs to be restarted, WMI starts automatically after the system starts. |
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| "2" |
Automatic Windows Management service always starts automatically. |
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Q: I tryed all above, but still can't view information from remote computers.
A: Increase option "Response time". To do this, choose the menu "File" -> "Options", choose "General".
Q: What do I get after registration of the program?
A: You get a fully functional version of program, free technical support and free updates to the program
with the identical major-number.
Q: Is Network Asset Tracker spyware?
A: Network Asset Tracker is shareware, not adware or spyware! Network Asset Tracker will never send any data to us!
If you still have any questions, please contact with our Support Team at support@misutilities.com
Network Asset Monitor Frequently Asked Questions
Q: A user has a firewall on their PC. Why can't I get data from it?
A: Network Asset Monitor uses ports 20001 - 20003. You must open them on all PC's where you
want to use Network Asset Monitor - User or Network Asset Monitor - Administrator.
Q: What is the maximum length of a message?
A: The maximum length of a message is 128 characters.
Q: I receive an error message when I enter the registration key for Network Asset Monitor - Administrator.
A: To enter the registration key to Network Asset Monitor - Administrator, you must have enough access
to be able to write the system registry key HKEY_LOCAL_MACHINE.
Q: What do I get if I register the program?
A: You get a fully functional version of program, free technical support and
free updates to the program with an identical major-number.
Q: Is Network Asset Monitor spyware?
A: Network Asset Monitor is shareware, not adware or spyware! Network Asset Monitor will never send any data to us!
HelpDesk Frequently Asked Questions
Q: I can't open http://localhost/helpdesk/helpdesk.dll
A: If you have IIS 6.0 or later and can't open http://localhost/helpdesk/helpdesk.dll, please, do the next:
Add New Web Services Extension for helpdesk.dll like in the picture.
Type the name of extension. Click the button "Add" and find the file helpdesk.dll. Mark "Set extension status to Allosed" and click OK.
Q: I receive an error message when I trying to save HelpDesk's preferences.
A: If you get an error trying to save HelpDesk's preferences you should do the next:
Open Windows Explorer and find a file helpdesk.ini and open security properties for this file. Give the right "Modify" to Internet Guest Account.
If you still have any questions, please contact with our Support Team at support@misutilities.com
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